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Frequently asked questions
Standard delivery usually takes around 2-5 business days for the contininetal U.S. Please note that delivery time can very depending on location
If your order hasn't arrived after one weeks, please contact us and we will look into the details.
Our 90-days Unbreakable Happiness Guarantee:
At KVRA, we share the same passion for an active lifestyle as our customers. We stand behind the quality and durability of our products and offer a guarantee against any breaking or tearing that may occur during combat sports and intense exercise activities.
Our Guarantee Coverage:
If your product experiences substantial breakages or tears resulting from normal use during combat sports and intense exercise activities, we've got you covered.
Our guarantee is valid for 90 days from the date of purchase. Within this period, if you encounter any qualifying breakages or tears, simply reach out to our customer support team.
Easy Warranty Claim Process:
To initiate a warranty claim, provide our customer support team with the necessary details, including proof of purchase and documentation of the breakage or tear. We'll guide you through the process and make it hassle-free.
Once we verify your warranty claim, we'll provide a suitable resolution:
- Replacement: If the damage is beyond repair, we'll provide a replacement product of equal or comparable value.
- Refund: If neither repair nor replacement is feasible, we'll offer a refund according to our refund policy.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.